Once your order has been dispatched, you will receive a confirmation email with details of our shipping partner and the Tracking ID for your shipment. To track your package, go to your profile page under MY ORDERS. If your order has reached your city, you will most likely receive an ‘Out for Delivery’ update from the courier company.

Shipping charges will be calculated based on the location for delivery. Once you have selected your products and entered your delivery address, the shipping charges will be mentioned in the order summary.

We don’t have the option for immediate shipment at the moment. Our central warehouse/ logistics centre is situated in Delhi. Shipments to South, East or West of India take about XXX days. Deliveries in North India and Delhi-NCR typically take 1-2 weeks.

It usually takes us 2-3 days to ship an order from our warehouse in Delhi. You will receive a confirmation email as soon as your order gets shipped. If you haven’t received it yet, your product is most likely being packed and processed. For any assistance, reach out to our team at XXX.

Of course. Please follow the steps below:

1.  Log in with your registered email id and password
2.   Click on the ‘Delivery Address’ tab;
   
   • - To edit an existing address, click on ‘Edit’
   • - To add a new address, click on the ‘+’ sign that reads ‘Add A New Address’
3.  Fill in the necessary details, ensure you hit the ‘Save Address’ tab and you are good to go.

Please note: Address changes done on your account do not reflect in orders that you have already placed. In case you want to change or update your address after placing an order, please get in touch with our team and we would be happy to assist you.

Yes, you can delete your address(es) by following the steps below:

1.  Log in with your registered email id and password
2.  Click on the ‘Delivery Address’ tab
3.  Click on the ‘Edit’ option
4.  Scroll down to the bottom of the page and untick the box that reads ‘Set As Default Address’ (You cannot delete an address if this option is ticked.)
5.  Click on the ‘Save Address’ option and then come back to the main page
6.  Hover on the address that you wish to delete, click on the ‘X’ mark, and you’re done.

For any kind of address related issues, please provide the courier company with your complete address along with some helpful landmarks to trace your address easily.
If you are not able to get in touch with the courier company, drop us a note with your contact details and landmarks/ directions for your address. We will send these to the courier company and work with them to get your order to you.

In case you have a preferred time for delivery or are only available at the delivery address in certain time slots, please get in touch with the courier company. Alternatively, you can let us know and we shall convey the same to the courier person.
If you are unsure of your availability, you can also choose to go and pick up the parcel from the nearest courier hub. To do so, you will have to show your Photo ID as proof. If someone else is picking on your behalf, they should still show your Photo ID as proof to collect the order.
Please note, this can only be done if the parcel is at their hub and not one the move with the delivery person. To know if your parcel is at the hub or on the move, drop us a note and we will find it out for you.

This usually happens because of unexpected conditions in the delivery area, such as bad weather, traffic blockages due to unforeseen circumstances, festival rush etc. In such a case, the delivery would be arranged for the next working day, subject to conditions getting better.

All courier companies have different policies, but most don’t allow their delivery associates to call the customers directly. This is why we provide continuous updates about your delivery, via SMS and emails.
If you want to pass any special instructions for delivery or schedule it for a particular date and time, do let us know and we will coordinate the same with the courier company.

Not to worry! We try to keep you informed before delivery is attempted. But if for whatever reason you miss the delivery once, rest assured that the courier company will attempt delivery once more at the address. If you miss the delivery twice and let us know immediately, we can get the courier company to attempt delivery one more time at your requested date and time.
We advise you to let the courier company know in advance if you have a preferred date and time for the delivery. If you are not able to contact them, reach out to us and we will sort the issue out for you.
If you are unsure of your availability, you can also choose to go and pick up the parcel from the nearest courier hub. To do so, you will have to show your Photo ID as proof. If someone else is picking on your behalf, they should still show your Photo ID as proof to collect the order.
Please note, this can only be done if the parcel is at their hub and not one the move with the delivery person. To know if your parcel is at the hub or on the move, drop us a note and we will find it out for you.

Your order could be stuck in transit for many reasons, such as weather delays or technical issues. Don’t worry, we will make sure that your order is delivered as quickly as possible.
If the courier company is not able to trace your address, the best course of action would be to contact them directly, mention your tracking ID and provide them with a suitable landmark.
For any other issue, they will attempt delivery once the issue has been resolved. However, if they are not being helpful, you can contact us and we will coordinate to ensure that you get your items on time.

1.  You can request a return within 48 hours of receiving the product. If you would like to return a product after 48 hours, FCTWO will charge a 30% re-stocking fee. Return can only be initiated within 7 days of receiving the product.
2.  Products need to be returned to a showroom/ dealer of FCTWO.in or FCTWO, as listed on the website, in their original packaging. The expense/cost for return courier is borne by the customer.
3.  If you want to avail of pickup services from FCTWO, an additional charge will be levied which will be equal to the original delivery cost of the articles to be returned. This charge shall be levied twice, as FCTWO will incur logistic charges to and from the client’s pickup location to our nearest showroom.
4.   To return a product, please comply with the following conditions:
   1.  Product(s) should be returned in original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
   2.  Ensure that the return packets are strongly and adequately packaged so that there is no damage to products during transit
   3.  Returned products are subject to verification and checks by FCTWO to determine the legitimacy of the return
   4.  Any products returned in a damaged or incomplete condition will not be refunded
5.  For any assistance, please write to us at help@fctwo.in, or call us on our support numbers, and we will contact you within 24 hours of receiving your request.
6.  Refunds take about 5-7 working days after the goods have been received and verified and the return has been accepted by us. Please note that goods are rejected at the sole discretion of the Company.

1.  You can request a cancellation within 48 hours of placement of the order, provided the order has not been shipped.
2.  If you would like to cancel an order after 48 hours, FCTWO will charge a 30% cancellation fee.
3.  If you have an account with us, please cancel the order from the 'My Orders' Page, or drop us an email at help@fctwo.in.

1.  If you have received a damaged/defective/incorrect product, please get in touch with customer service by email at help@fctwo.in within 48 hours of delivery.
2.  On receiving your complaint, we will verify the authenticity and nature of the complaint and if it is accepted, FCTWO will initiate the replacement process.
3.   To exchange a product, please comply with the following conditions:
   1.  FCTWO should be notified of receipt of a damaged/defective/incorrect product within 48 hours of delivery. If not notified within the period, FCTWO shall not be held liable for the failure to replace the order
   2.  Products should be unused
   3.  The product should be returned to a showroom/ dealer of FCTWO.in or FCTWO, as listed on the website, in its original packaging
   4.  To avail of pickup services from FCTWO, please call the customer service number 1800-1234-008 or send us an email at help@fctwo.in.
   5.  Products should be returned in original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
   6.  Ensure that the return packets are strongly and adequately packaged so that there is no damage to products during transit
   7.  Returned products are subject to verification and checks by FCTWO to determine the legitimacy of the return
4.  Once the product is received by FCTWO, we will dispatch the replacement product within 3 days. If the product is not in stock, we will inform of you the delivery timelines

If your order is eligible for a return, follow the process below to request the return:

• - Go to MY PROFILE
• - Click on the order containing the product you want to return
• - Click on the button “Raise a Return Request”

And that’s it. We will receive your return request.

Our website uses cookies to make your browsing experience as smooth as possible, including keeping your cart alive. But items in the cart are not booked and are subject to changes in prices and availability. This means your product in the cart may change in price or go out of stock.

To edit your profile, you would first need to login into your account with your registered email id and password. Then follow the steps below:

• - Click on the ‘My Profile’ tab
• - Click on the ‘Edit’ button
• - Here, you can edit your profile details (name, email id, contact number)
• - Click on “Save” to ensure that your profile has been updated and you’re good to go

Once you create your FCTWO account, you can always change your password using the following steps:

1.  Go to the 'My Profile' tab
2.  Click on the last option “Change Password”
3.  Enter your New Password and confirm it.

That's it! Your password will be updated.

We would be sad to see you go. Before you cancel your order, please see if we can address your concern below:

1.   “I want to choose a different product” – Sure thing! We can offer store credit, which you can use for your next purchase. And we would be happy to help you choose.
2.   “I won’t be available when the delivery happens" – No problem! We can keep your order on hold or change the shipping address to wherever you will be available (within India).
3.  Here, you can edit your profile details (name, email id, contact number)
4.   ”I found a better price” – Please tell us more! We try our best to provide our customers with the best prices. If you find a lower price, please raise a 'price too high' request on the product page and we will try our best to match the price.

Before you cancel your order, please note that an order can only be cancelled within 24 hours of being placed or before dispatch, whichever is earlier. If you have received a Shipping Confirmation email from us already, then the order cannot be cancelled.
If you haven’t, then here’s how you can proceed with your cancellation request:

1.   Log in to your account. You'll find it on the top of our Homepage.
2.   Go to 'My Orders' in your account section.
3.   Click on 'Cancel Order' below your order details for an immediate Order Cancellation.
4.   Select the reason why you would like to cancel your order.
5.   Once you click on 'Cancel Order', you will get an Order Cancellation email.
6.   If you have paid online, we’ll reverse the transaction through our payment gateway. A refund typically takes about 7 working days to reflect in your account.

You can cancel your order within 24 hours of placing it or before dispatch, whichever comes earlier. If you have received a Shipping Confirmation email from us already, then the order cannot be cancelled.

The products you purchase from FCTWO are 100% genuine. We procure them directly from the brands and are happy to provide a certificate of authenticity on request.

We endeavour to provide you with regular updates on your order, via email and SMS. Make sure that you enter the correct email ID while transacting. As soon as you place an order, you will receive an Order Confirmation email with your order number. Once the order is dispatched, you will receive a Shipping Confirmation email with a tracking ID. You can use this tracking ID to track your order.
If you haven’t received the tracking details, then your order hasn’t been dispatched yet. Once the order is in transit, you will receive an email update in case of any delivery exceptions to let you know of any delays, hiccups or missed delivery attempts.

FCTWO.in is designed to create a seamless experience for your entire bathroom shopping – from basin mixers to cistern plates, bath accessories and more. You can choose to buy individual products or create an entire bathroom package with us.
To know more about selecting products on FCTWO.in, click here. Or watch a demo of how to create your bathroom package here.

Our “smart shopping genie” makes it easy for anyone to put together a bathroom from scratch, ensuring it meets both design and functional needs. All you have to do is follow the steps and prompts, add your desired products to our pre-existing package builder, and voila! Your entire bathroom will be ready to the tiniest detail.

You can choose to buy individual products or create an entire bathroom package with us.
To know more about selecting products on FCTWO.in, click here. Or watch a demo of how to create your bathroom package here.

We are always here to help! We would suggest going through the FAQs section to see if your query has a quick answer here. Otherwise, reach out to our team at XXX and someone will assist you.